Barclays is seeking candidate for the role of Specialist Customer Care to be a part of its office in Noida. Freshers are eligible to apply for the role.
Position Overview
| Job Title | Specialist Customer Care |
| Industry | India COO Customer Care BUK |
| Experience | Freshers (0 – 24 Months) |
| Education | Graduate/ Pot Graduate in any discipline |
| Location | Noida |
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Role Purpose
To provide exceptional customer service while resolving more complex customer needs/requests.
Skills Required
- Effective communication, including questioning skills
- Familiar with Operating Systems (Windows)
- MS Office Application Suite (Preferably Word, Excel & PowerPoint)
- Excellent verbal and written communication skills
- Technical skills (Excel macros, MS SharePoint, SQL, Teradata etc.)
- Knowledge/experience of one or more RPA technologies (eg. UI path, Automation Anywhere and Blue Prism)
- 0-24 Months of relevant experience
- Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher)
- Experience of working in BPO/KPO
- Flexibility in hours of work and ability to work changing shifts patterns
Accountabilities
- Provision of customer service through various communication channels including chat, email and phone.
- Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
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- Collaboration with teams across the bank to align and integrate customer care processes.
- Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
- Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
- Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
- Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
- Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.
Location
Noida
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