American Express is seeking candidate for the role of Engineer l to be a part of its organization in Bangalore and Chennai. It is a hybrid job opportunity.
About American Express
American Express (Amex), a multinational financial services corporation, is best known for its credit card business, but also offers travel-related services and payment processing.
About the Role
The programmer will develop, deploy and maintain multiple iterations of automation using capabilities like Robotics Process Automation (RPA), Java, .NET to drive service standardization, reduce defects, and allow for a greater focus on relationship care by our Customer Care Professionals. This role has global scope, working across markets and business units to deliver on the long-term business strategy for GSG (Global Servicing Group).
Requirements
- Generative AI:
- Programming: Python, TensorFlow, PyTorch, Hugging Face.NLP
- Tools: BERT, GPT (OpenAI API), SpaCy, NLTK.Data: Pandas, NumPy, SQL, NoSQL, data preprocessing.
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- Deployment: Docker, Kubernetes, AWS Sagemaker, Google Vertex
- AI.Optimization: Model fine-tuning, quantization, API integration.
- Others: Prompt engineering, ethical AI practices.
- Traditional AI-Based Automation: Programming: Python, Java, C#.
- RPA Tools: Blue Prism, UiPath, Automation Anywhere.
- AI/ML: Scikit-learn, XGBoost, OpenCV (for vision tasks).
- Integration: REST APIs, SOAP, middleware (MuleSoft).
- Data: SQL, ETL tools, structured/unstructured data processing.
- Deployment: CI/CD pipelines, cloud platforms (AWS, Azure, GCP).
- DevOps/MLOps: Git, Jenkins, Docker, Kubernetes.
- Cloud: AWS, Azure, GCP.
- Automation Frameworks: Selenium, Ansible, Apache Airflow.
Responsibilities
- Analyze requirements/ user stories to appropriately support design activities.
- Deliver platform automations for Amex internal customers.
- Drive process assessments for automation opportunities leveraging intelligent automation like OCR, APIs, cognitive, AI, ML etc.
- Prepare documentation of solution and coding to ensure future maintenance.
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- Create reusable knowledge assets for each automation project.
- Design, develop, e2e testing, troubleshoot, debugs, evaluates, modifies and maintain automation solutions.
- Perform enhancement and re-design of implemented automation solution in line with new compliance or process improvements needs.
- Quick learning attitude for adapting to new enterprise tools and cross-leverage functional knowledge. in automation processes.
- Drive knowledge sharing session with peers and share best practices for team upskilling.
- Function as a development member of an agile team and helps drive consistent development practices.
- Contribute to discussions about tools, methods and approaches.
- Provide continuous support for ongoing application availability.
- Ensure timely completion and quality of all documentation and deliverables produced by engineering team.
- Configure software and equipment and tests platform specific versions.
Location
Bangalore and Chennai (Hybrid)
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