Genpact is hiring freshers for the role of Process Associate. Freshers are eligible for the role with good communication skills. Genpact is looking for someone with a deep understanding and the ability to perform day-to-day operations while maintaining SLA. Solving queries related to cash applications and coordinating with customers. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
Genpact Process Associate Role: Qualifications
- Graduate in Commerce (B.Com)
- Freshers are eligible
- Good English language skills (verbal and written)
Preferred
Prior experience in Accounts Receivable/Order to Cash
Genpact Process Associate Role: Responsibilities
- Making collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests.
- Identify and rectify unidentified cash and manage the end-to-end process of Cash applications.
- Process cash application functions to invoices at assigned sites ensuring the DRR (Daily Receipt Reconciliation) is completed in a timely, accurate, and confidential manner.
- Follow up on customer/internal disputes, and customer questions and work between departments to get a resolution.
- Reconcile orders to match customer books, including validating credits or debits and sending them to customers for collection or refund
