Breakthrough India is hiring Coordinator -Donor Relations for the location Delhi. Breakthrough is a human rights organization seeking to make violence and discrimination against women and girls unacceptable. We use the power of arts, media, pop culture, and community mobilization to inspire people to take bold action to build a world in which all people live with dignity, equality, and justice. We create groundbreaking multimedia campaigns that bring human rights issues into the mainstream and make them relevant and urgent to individuals and communities worldwide. These, along with our in-depth training of young people, government officials, and community groups, have ignited a new Breakthrough Generation of leaders sparking change in the world around them.
Education & Experience
- 1-3 years of professional experience in the same field
- Minimum qualification required is graduation in any discipline
- Prior experience in handling donor relations
- Decent communication skills.
Key Responsibilities
- Being the one-point contact for all donor interactions through emails and calls
- Thank you/welcome call for all one time donors
- Welcome call for monthly Giving donors before the forms are sent for processing
- Coordinating for welcome pack for acquisition donors
- Data entry of supporters details for in-house team for future touch points
- Responsible for timely processing of donation received through in-house team
- Ensure that the donors are being responded within the stipulated time frame on thanks giving, receipt sending, query handling and timely updates
- Calling donors for retention and keeping track that emails going to donors are as per the communication calendar
- Calling monthly donors whose mandates have bounced or rejected and convincing them to continue their support
- Giving inputs in communication calendar basis the queries received from donors
- Nurturing the bond between donors and Breakthrough through regular interactions resulting in donor retention
- Calling the volunteers to engage them as a part of our team change program.