Atlassian is a software company that makes software from medicine to space travel, to disaster response and pizza deliveries that help teams across the world. It is hiring for Senior Support Engineer- cloud migrations for the location Bangalore. However, candidates are free to choose to work remotely or from an office (unless it is necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed0first company.
Requirements
- 8+ years of experience in support, software services, and/or system administration for a large end-user community
- 4+ years of experience in working with enterprise customers in a high touch model
- Strong database skills, with the expertise to write and update SQL queries with ease
- Experience to write, review or modify Scripts (Python, bash/shell) will be good to have
- Deep understanding of SSO, SAML, LDAP, Active Directory, SSL, etcExperience with Splunk
- Experience with APIs and REST calls
- Worked with various operating systems, such as Linux, Unix, and Windows.
- Proven knowledge of networks
- Experience supporting Java, especially the JVM components
- Strong analytical skills, ability to tackle problems, learn new technologies, and enthusiasm to continually evolve as a technical expert
- Experience working in an Enterprise environment or with Enterprise customers
- Exhibit strong team-oriented interpersonal skills and the ability to effectively work with a wide variety of people and roles
- Experience in server to cloud migrations an added advantage
Responsibilities
- Work directly with Atlassian customers and partners to help migrate their Atlassian products from On-prem to Cloud
- Jumping on to calls with customers to provide updates on migration.
- Engage support teams across multiple regions and/or cross functions within Atlassian like CSM , EA’s, Devs for best outcomes towards the customer’s migration project
- Ability to influence customer and/or partner team to follow best practices for a successful migration
- Contribute to the creation and review of knowledge articles
- Participate in release readiness activities
Perks & Benefits
It include perks and benefits include ample time off, annual education budget, paid volunteer days, and so much more.
Working Mode
Remote
Location
Bengaluru
