American Express is hiring candidates for the position of Customer Service Associate (Live Chat) Process. In the position, the candidates are required to provide excellent customer service on chat and call. Candidates who are willing to join the job in Gurugram can apply for it after checking the eligibility criteria.
Profile- Customer Service Associate (Live Chat)
Eligibility Criteria
- Minimum 1 year of experience in live chat (Both Graduates/Undergraduates can apply)
- Excellent communication skills required
Job Description
1) Ability To Comprehend and respond To All Customer Queries (Through Chat) With Immediate Resolution (Real Time) To Ensure Customer Satisfaction.
2) Deliver To The Employees, Customer And Shareholder Metrics As Per Goals
3) Adherence To Quality And Compliance Guidelines
4) Communicates Effectively, orally as Well As Written Ability to recognize the tone and mood of the customer through written and voice communication.
5) Adaptable & Customer Centric Approach To Situations To Deliver Superior Service Personalization/ Empathy In Communication
6) Ability to Address 2-3 conversations simultaneously.
7) Ability To Comprehend and respond To All Customer Queries (Through Chat) With Immediate Resolution (Real Time) To Ensure Customer Satisfaction.
Location
Gurugram (On-Site)
If you are a good match for the profile then drop your resume at Puneet.Bhatia3@aexp.com.
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