SentinelOne, future of cybersecurity is seeking a candidate for the role of Senior Customer Success Manager. If you are passionate about engaging customers and creating a great experience you have a place with us. A candidate who is a relationship expert with technical orientation to assist in managing our Enterprise customer segment.
About SentinelOne
SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle.
Responsibilities
- Own post-sales relationships with a portfolio of our largest Customers advocating for their success and needs internally.
- Work alongside the internal services teams and the Customer to establish critical goals, an onboarding plan and define success criteria.
- Promote product adoption with key Customer stakeholders.
- Ongoing tailored Customer engagement including but not limited to weekly meetings, health checks, QBR’s and Roadmap reviews.
- Proactively engage with Customers using our Customer Success platform and health indicators to identify and remove blockers to success and retention.
- Ensure customer engagement and current status is logged within the Customer Success platform for appropriate visibility and tracking.
Qualifications
- Possess a Customer-centric approach, you enjoy working with Customers and establishing strong relationships.
- Prior experience in a Customer Success Manager role handling Enterprise accounts (20k employees or more).
- Adept at managing Customer expectations that results in high Customer satisfaction.
- Proven technical skills. Ability to understand Customer’s challenges and advise on best practices.
- Impeccable written and verbal communication skills.
- Experience in communicating with Customers from diverse cultures.
- Detail-oriented and analytical.
- Strong team player but still a self-starter.
- Thrives in a multitasking environment and can adjust priorities on-the-fly.
Why Us?
You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry.
- Industry leading gender-neutral parental leave
- Paid Company Holidays
- Paid Sick Time
- Employee stock purchase program
- Disability and life insurance
- Employee assistance program
- Gym membership reimbursement
- Cell phone reimbursement
- Numerous company-sponsored events including regular happy hours and team building events
