Aditya Birla Group is seeking candidate for the role of Lead Quality Technique to join its team at the location Maharashtra.
Job Purpose
The candidate will lead initiatives to standardize and enhance complaint handling procedures, drive root cause analysis, and implement quality improvement systems across multiple downstream plants. This role focuses on improving customer satisfaction, reducing complaint resolution time, and fostering a culture of accountability and continuous improvement in collaboration with cross-functional teams.
Deadline– 5 December 2024
Key Responsibilities
- Compliant Handling and Standardization
- Complaint Resolution Time Reducation
- Root Cause Analysis and Continuous Improvement
- Management Information Systems (MIS)
- Workshops, Training, and Summits
- System Implementation and Digitization
- Customer Satisfaction Initiatives
Eligibility
Bachelor of Engineering
Experience Level– 6 to 10 years
Location
Maharashtra, India
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