Agoda is seeking candidate for the profile of Customer Experience Specialist to join Agoda team in Gurgaon. If you are in search of an opportunity where you will be rewarded in customer service then this opportunity is for you.
About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more.
Position Overview
| Job Title | Customer Experience Specialist |
| Eligibility | Excellent command of spoken and written English |
| Experience | 1 year of experience |
| Salary | Rs. 4 to 5 LPA |
| Location | Gurgaon |
Responsibilities
- Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
- Required to support combination of Agoda products (Hotel, Flights, Activities and more) to support the business needs after being trained for required skills
- Professionally handle high volume of inquiries from clients and customers.
- You will be accountable for meeting individual (KPIs) and team goals.
- Understand and deliver business strategies and improve customer services through the execution of self-service.
Also Check: Cognizant hiring Process Executive-Data| Freshers Location- Hyderabad
- Continuously identify work process improvements.
- Collaborate and communicate effectively with team managers
- Perform office-based administrative duties whenever required.
- Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
- Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.
What you’ll need to Succeed
- We are looking for individuals that have an excellent command of spoken and written English.
- Min 1 year experience in customer service roles and in contact center environment is desirable.
- Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
- Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
- Analytical thinking and high problem-solving skills.
- Stress tolerance and able to work under pressured environment.
Also Check: Ministry of Civil Aviation Young Professionals Recruitment| Salary- Rs.50,000 PM
Working Arrangement
- Rotational Shift
- Work from Office
Salary
The salary of Customer Experience Specialist at Agoda can range between Rs. 4 to 5 LPA.
Location
Gurgaon
Stay connected by joining us on our WhatsApp Channel Here.