Dunzo is hiring Supply Associates for the Delhi location. Dunzo is founded by Kabeer Biswas, Mukund Jha, Dalvir Suri, and Ankur Aggarwal, Dunzo is a hyperlocal quick commerce company that connects merchants, partners, and users to facilitate transactions across courier, e-commerce and merchant logistics. Dunzo is present in the top 9 cities in India. Headquartered in Bangalore, Dunzo is backed by Reliance Retail, Google, Blume Ventures, Lightrock, LightBox, STIC Ventures, Alteria and 3L Capital. In 2021, Dunzo established the Dunzo Daily model using a network of micro fulfillment warehouses to be able to deliver speed, quality and reliability to customers and therefore an overall enhanced experience.
Responsibilities
- Engaging with delivery partners of Dunzo, End to End partner On-boarding.
- Understand the partner requirement and help the partner through the support processes and take feedback.
- Explaining eligibility criteria of various incentive schemes designed for partners and helping partners understand new products and services.
- Strong verbal communication with proficiency in both Hindi and English language is Mandatory.
- Atleast 6 months to 1 Year experience with Vendor Management and Partner Onboarding is Mandatory.
- Handling day-to-day operations
- Should know basic/intermediate level of excel.
- Implementing new channels to acquire new supply.
- Solve partner-related issues, supply team queries of new processes, and changes.
- Should manage blue-collar workers at partner offices to resolve the issues on right time.
- Managing communication between the company and its partner community via comms.
- Building efficiency in support processes by improving partner experience
Requirements
- Ability to quickly adapt to new technology.
- Communication skills, with the ability to interact and connect with many types of personalities.
- Enthusiasm about selling our product to potential partner-partners.
- Passion for empowering others.
- Ability to quickly and efficiently problem solve and troubleshoot – if you don’t know the answer, you know where to look and who to ask.
- Ability to identify pain points and propose solutions..
- Self-motivation.
- Even-tempered.
- To be a team player.
- Negotiation skills.
- To be tech-savvy.
- Intermediate- Basic English level: Ability to read and understand emails and training
- SQL, Tableau(Added Advantage)
Salary
3 to 3.25 LPA
