HDFC Bank is going to conduct a Walk in Drive to hire Email Management Team for the location in Mumbai. Individuals who are having excellent communication and have an interest in the job position can appear in the Walk in Drive.
This role is a non-sales role with complete customer servicing via mail & Calls.
Walk-in drive on 27th July 2023 – Thursday. To know more about this, Kindly join our “Linkedin Group”: https://www.linkedin.com/groups/9394397/
Kindly join the group only if you have the relevant skills mentioned below. Only the localities of Mumbai are preferred.
HDFC Bank Walk-in Drive Highlights
| Particulars | Event |
| Organizational Event | HDFC Bank Walk in Drive |
| Job Position | Email Management Team |
| Experience | 1-6 Years |
| Walk-in-Drive Date | July 27th, 2023 |
| Time | 9:30 AM to 12:30 PM |
| Walk-in-Drive Venue | 9th Floor, Alpha Building, I Think Lodha Techno Campus, Kanjurmarg East, Opp Station. |
| Salary | 3 to 8 LPA |
Job Description
- Candidates with only relevant skillsets as mentioned below will be interviewed
- Candidates from only Mumbai who are open to travel to MIDC Andheri will be interviewed
- This opening is not for freshers.
- Candidates with excellent verbal and written communication skills having experience in email management and customer servicing for a minimum of 1 year.
Educational Qualifications & Key Skills
- Graduation:
- Banks Product Knowledge
- Good communication & written skills
- Sales and Influencing Skills
- Interpersonal skills
- Positive attitude
Experience: 1+ years of experience
Job Purpose
- Respond to customer first contact resolution mails received at designated email Ids of Assets as per agreed business TAT
- Responsible to identify NFTR cases and follow up with the concerned business unit for adequate resolution
- To ensure adherence to all laid down processes while responding to customer emails
- Responsible to provide complete and accurate resolution to customers, to achieve the overall objective of Customer satisfaction.
- To identify & review requests received from customers for charges waiver and raise requests in the Branch Waiver system as per the EMT grid.
Customer Focused/ accurate resolution on assigned emails
- To identify NFTR cases and follow up with the concerned business unit for adequate resolution
- Respond to all queries raised by the customer with customer satisfaction as the prime focus
- Refer cases to the floor manager / Unit manager wherever customer requests are getting declined. To check for opportunities to fulfill customer requirements.
- To ensure adherence to audit compliance as well as quality norms defined by the business.
Maintain 100% system adherence and accuracy
- To capture all customer interactions in the system with complete information to ensure details are available for any future reference.
- Waivers are to be provided correctly, considering the customer profile, payment history, etc. All commitments made to customers are to be honored and should avoid manual errors which will impact service delivery to customers.
Timely resolution of all customer E-mails
- Respond to customer queries on the same day when mail is allocated. To ensure none of the assigned mails are left without the required action.
- To aim at first-time resolution and to send holding responses only when details/resolution are awaited.
- In case an interim response is being sent to the customer, a daily review of these cases is to be done and provide resolution to customers within the agreed timelines
- To ensure adherence to TAT as per benchmark, for all queries received through email
Salary
3 to 8 LPA
Job Location
Andheri MIDC, Mumbai
