Marriott one of the best hotels known for its wonderful hospitality is hiring for the position of Loyalty Manager for the location in Mumbai. As a loyalty manager, you will be responsible to manage part of the Loyalty Operations department.
Education and Experience
• 2-year degree from an accredited university in Hospitality, Business Administration, or related major; 2 years experience in loyalty/guest relations/guest recognition or related professional area.
OR
• 4-year degree from an accredited university in Hospitality, Business Administration, or related major; no work experience required.
Core Work Activities
Supporting Marriott Loyalty Program
- Leads and mentors other team members on Marriott’s Bonvoy Loyalty Program.
- Maintains complete knowledge of all Elite Member Benefits, Terms and Conditions.
- Adjusts Elite Member status when necessary according to established guidelines.
- Partners with Head Connector to update, appoint and activate connector team on property.
- Attends Loyalty and Connector meetings and webinars to continue professional development and learn about new enhancements and promotions of Marriott’s Bonvoy Loyalty Program.
- Promotes positive relations with Elite members by anticipating their needs and promptly responding to them.
- Monitors, responds, and routes Elite members’ comments to the appropriate department when necessary.
Maintaining Elite Appreciation, Guest Services, and Front Desk Goals
- Coordinates day-to-day operations, ensuring the quality, and standards and meeting the expectations of the Elite, Cobalt, and redemption stay members on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Supports handling complaints, settling disputes, resolving grievances and conflicts, or otherwise negotiating with others.
- Assists with energy conservation efforts by monitoring compliance during property tours.
Providing Exceptional Elite, Cobalt, and redemption stay members Service and Property Operations Support
- Provides services that go above and beyond Elite, Cobalt, and Redemption stay members’ expectations in order to promote Elite, Cobalt, and Redemption stay members’ satisfaction and retention.
- Sets a positive example for guest relations.
- Helps employees to provide excellent customer service.
- Assists in coaching and providing feedback to associates.
- Maintains high visibility in public areas during peak times.
- Provides immediate assistance to Elite, Cobalt, and redemption stay members as requested.
- Interacts with Elite, Cobalt, and redemption stay members on a regular basis throughout the property to obtain feedback on the quality of the product, service levels, and overall satisfaction.
- Maintains knowledge of all hotel features and services, room types, rates special packages, and promotions.
- Keeps track of daily arrivals, departures, room availability, and scheduled in-house group activities.
- Maintains complete knowledge of all hotel and departmental policies and procedures.
- Monitors security of public areas of the hotel.
- Conducts pre-shift meetings to review and share information pertinent to daily business with other team members.
Leading the Team and Conducting Human Resource Activities
- Provides guidance and direction to subordinates.
- Assists as needed in the interviewing and hiring of other team members.
- Monitors effectiveness of departmental staffing guide.
- Provides training, development, professional discipline, and positive support for all employees within the department.
- Administers performance evaluations for all employees within the department.
- Facilitates departmental strategic planning meetings.
- Direct the performance of staff and follow up with coaching and guidance to praise or make corrections
Location
Mumbai
