MobiKwik, a fintech platform that offers a great range of financial products is hiring for the role of Social Media Escalations. The role is for the location Gurgaon the candidates who are willing to relocate can apply for the job.
What are we looking for:
- Monitoring the social handles & platforms across the web Monitoring is done through a tool + manually
- Posting responses to posts around the brand accurately and in a timely manner.
- Ensuring the TAT expected by the client is maintained Making the brand experience better for a user who seems dissatisfied.
- Clearing doubts an individual has about what the brand offers. Acknowledging compliments & showcasing the same on-brand social media pages
- Response management is to be done smartly through a social media listening tool Sharing the brand comments in real-time with the brand managers (of the respective brand)
- Categorization of the data & deriving meaningful analysis. Sharing the same with the brand Generating reports through the tool.
- The reports made in the PPT format will be made after analyzing the conversations which came in for the brand.
Requirements
- 1-2 years of relevant work experience
- A Degree/Diploma in Marketing, Advertising, Communication, or another relevant field Technical Requirements
- Good knowledge of social media platforms (Facebook, Instagram, Twitter, LinkedIn, YouTube)
- Basic understanding of social media analytics that will go into reports Proficient with MS Office Software (Word, PowerPoint, Excel).
Individuals having an interest in the job can apply for it by sending their resume to the email id ravinder.kaur@mobikwik.com.