TaskUs is in search of a organized person for the post of senior operations manager for its Indore office. As a Senior Operations Manager, think yourself as the leader of a department. You will have to oversee and direct the activities of a number of campaigns along with the operations managers. To know more please scroll down.
Job Description
- As a Senior Operations Manager, you will oversee and direct the activities of a number of campaigns along with all Operations Managers, Team Leaders and Staff assigned to his campaigns.
- You will also be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.
- Along with this, you are also responsible for the regular and often daily interactions with all the company departments/ campaign team leaders and the whole management team.
- Maintain an open line of communication between staff and senior management.
- You will manage and staff the operations assigned.
- You will also be responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like.
- What else? Well, you will also develop individual & team goals and implement a plan to carry out objectives.
- You will guide Operations Managers in a meeting of all team & individual goals.
- Along with this, you must ensure compliance with all established policies and procedures.
- You also need to Assist the Operations Director in crafting operations procedures.
So, do you have what it takes to become a Senior Operations Manager?
Requirements
So, what is it we’re looking for? Well, since this is a Senior Operations Manager post, we need someone who already has the skills to even call themselves a Senior Operations Manager! In other words,
- Someone who has at least 3 years of related working experience, preferably someone who has experience in being a Senior Manager/Director specializing in BPO Operations and Management or equivalent.
- We need someone who has handled at least 600 FTEs.
- Someone with strong computer skills, especially in using MS Office applications and Google applications.
- We need someone who’s responsible and has a good track record of meeting and delivering targets.
- Someone who can articulate him/herself well enough with others, like teammates and clients. So definitely someone with excellent verbal and written communication and customer service skills.
- We need someone who can multitask and work in a fast-paced high-stress environment.
- Someone who can lead and is great in analyzing situations and data.
- Someone who has the ability to build productive business relationships with clients.
- Someone who has strong organizational, analytical and managerial skills.
- Lastly, we need someone who possesses a professional, courteous, and resilient attitude.
