TaskUs is looking for talented and experienced candidate for the post of Teammate. TaskUs is a BPO which understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world – that’s what it takes to get there. If that’s something you want to be apart of, apply today!
Job Description
- You will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics.
- You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.
- You will meet and exceed client mandated KPI’s (Key Performance Indicators).
- You must also ensure consistent performance based on a continuous improvement model. What else?
- You must also ensure that all login and Passwords (both Internal & External) are kept confidential.
- You must also participate in all Internal and External mandated trainings and/or seminars.
- You must have knowledge, understanding, and compliance with TaskUs policies and procedures.
- Also, you must maintain knowledge of functional area and company policies and procedures.
- You will also provide feedback to management concerning possible problems or areas of improvement.
- You will also perform other duties as assigned by management.
Job Requirements
- Well, we need someone who’s willing to work on cyclical schedules.
- Have experience on phone, email and live chat support? That’s definitely a plus!
- Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical Support?
