Vodafone Idea is looking to hire for AGM Retention and Revenue Enhancement Lead in the Customer Service/Retention and Collection Department. Interested candidates can apply for the post after checking the eligibility criteria.
About the Job
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
Job Level/ Designation
M2
Reports to
Retention and Collection Head (M3)
Job Purpose
Responsible for delivery of Business KPIs with the help of resources deployed by outsourced partners.
Accountabilities
- Effective deployment of human resources approved for each process on campaigns
- Effective deployment of Dialer strategy to ensure optimal business outcomes
- Ensure excellent customer experience at the OBCC centers.
- Provide necessary insights and corrective actions to enhance campaign effectiveness
- Work with Key stake holders including partners, Corporate verticals and cluster teams
- Monitor Capacity Planning and Execution at the site along with spends
- Deliver Business KPIs including: retention targets, Revenue enhancement, plan upgrades etc.
Core- Competencies, Knowledge, Experience
- Good understanding about Post-paid & prepaid processes
- Understanding about OBCC operations, Partner Management
- Ability to deliver through inter personal skills, people management
- Strong Execution Skills & Communication skills
- Sales experience is an added advantage
Must Have Technical / Professional Qualifications
- Graduate/Post Graduate/ MBA with 7-10 years of experience in various customer service roles, preferably Front end facing roles
- Knowledge of various systems, process and reporting tools.
- Good analytical abilities