YASH Technologies is seeking candidates for the post of Sr. Consultant- Active Directory. The selected candidate will be responsible for providing effective level 3 Azure, AD, M365 and deployment of Microsoft cloud services to all internal and external customers.
Job Description
Responsible for providing effective Level 3 Azure, AD, M365 and deployment of Microsoft cloud services to all internal and external customers with regards to all Azure and M365 products and services consistent with established quality standards. Provide Level 3 escalation support for all Azure, AD and M365 issues escalated from Service Desk and Level 2 support teams.
Responsibilities
Job Description
- Act as the routine contact point, receiving and handling escalation requests for Level 3 support.
- Respond to a range of Level 3 service requests and incidents for support by providing information to fulfil requests or enable resolution.
- Provide third line investigation and diagnosis and promptly escalate unresolved issues to external vendor support.
- Act as a Team Leader in managing and upskilling L2 teams
- Good understanding on AD upgrade to Windows Server 2008 R2/2012 R2/2016.
- Very good understanding of AD forest/domain structure.
- In-depth understanding of AD sites and replication topology.
- Planning and in-depth understanding of OU structure.
- Very good understanding on GPO configuration and Management.
- Contribute to the creation of support documentation.
- Follow the Standard Operating Procedure to record, resolve and escalate tickets.
- In-depth understanding of AD Sync server
- Manage & maintain Azure Sync server
- Manage LDAP Authentication
- Provide cloud Level 3 technical support as required.
- Sound understanding of DNS, DHCP servers
- Manage Azure AD Configuration as per requirements.
- Provide a range of Level 3 support services in line with processes which include troubleshooting, providing resolutions, deployment of Microsoft cloud services, etc.
- Follow agreed procedures and registers, categorizing all incidents. Escalate any unresolved cases to external vendor technical support.
- Contributes to the planning and implementation of maintenance and installation work, including building and configuration of Azure M365 Components.
- Gather information to enable incident and problem resolution and promptly allocate to external vendor support incidents as appropriate.
- Identifies operational Cloud problems and contributes to their resolution, checking that they are managed in accordance with agreed standards and procedure.
- Undertake problem management to identify root cause, provide RCA and raise changes as necessary to resolve problems.
- Maintain records and advise relevant persons of actions taken.
- Create, update and maintain M365 Cloud documentation.
- Use system management software and tools to collect agreed performance statistics and monitor cloud systems availability and capacity.
- Carry out agreed cloud, network, infrastructure and security systems and maintenance tasks.
- Identify and resolve issues with cloud services, following agreed procedures.
- Act as a SPOC for any implementations and Change requests.
Eligibility
- 8+ years’ experience managing and deploying Active Directory environment
- 5+ years’ experience on Active Directory design and Deployment
- 3+ years’ experience deploying new cloud workloads (M365, Azure, any AWS a bonus)
- 3+ years’ experience managing and deploying common Azure services
- Hands on experience on AD customization.
- Hands on experience on using various AD tools.
- Strong Azure knowledge/implementation/monitoring
- Experience in Azure automation and PowerShell scripting
- Azure Active directory domain services, on-prem domain controllers, conditional access, Azure AAD Sync, Hybrid AD
- Experience in Azure availability and capacity management and monitoring
- Experience developing and implementing cloud and on-premise AD role based access control
- Strong experience with Windows server 2008 – 2022
- Experience of developing and maintaining detailed technical documentation and KBs
- Experience working across multiple customer sites
- Having Microsoft Azure/Office 365 certifications is advantageous
Experience
5 to 8 years
Location
Indore
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